1. Log In
2. Pair KeepKey
3. Update Your Device
4. Initialize
5. Send and Receive
6. Assets
7. Buy Crypto
8. Trade
9. Settings
10. Support

KeepKey works seamlessly
With the ShapeShift Platform

Follow the guide below to get started using your KeepKey

Security Warning:

The KeepKey Chrome app has been retired, and there are scam versions which can steal your money. Use your KeepKey ONLY with the ShapeShift web platform.

1. Go to Beta.ShapeShift.com

Note: Use Chrome or Brave browser for the best experience

2. Pair Your KeepKey

  • Plug the KeepKey into your computer.
  • On upper left corner of the screen, select “Connect a wallet”, then select “KeepKey” in the window that opens.
  • In the next screen that opens, agree to the terms and click “Pair KeepKey.”
  • Highlight the KeepKey you would like to pair and then click "Connect".

3. Update Your Device

  • If see a message to update your device. Select “Download Updater App”.Then, select “Get the app”
  • Install and launch the software (Important: make sure to close ShapeShift on your browser, since only one application can interact with the KeepKey at a time)
  • Once the application has detected your device, select “update now”
  • Please follow the on-screen instruction carefully. If you get confused at any point, please make sure to watch the video.
  • Once you have updated your device, close the application. Then go to beta.shapeshift.com.

4. Initialize your Device

  • On the upper left corner of the screen, select “Connect a wallet”, then select “KeepKey” in the window that opens.
  • On the screen that opens select “Initialize KeepKey”
  • On the following screen, select “Continue”
  • Follow the instructions on the next few screens, to label your wallet, set up a PIN code and get your back up phrase, as seen in the video.
  • Once you have finished setting up your KeepKey, you’re ready to go.

5. Send and Receive

Your device must be connected to send assets.

Learn more about sending and receiving.

6. Assets

To view the digital assets that we offer, simply click the "Assets" tab in the left column. You will find the price, how much your portfolio value has changed, and your balance here, all updating in real-time.

7. Buy Crypto

Use our fiat on-ramp integration to purchase crypto with your bank account, enjoying fees less than 1%!

  • Select "BUY CRYPTO" at the top of the Dashboard.
  • Choose the asset you want to buy. You will need to reside in the United States and verify your identity with Wyre to buy digital assets.
  • Your new coins will be received on your KeepKey in 1-3 business days.

8. Trade

Once you have digital assets and a verified ShapeShift account, you can easily trade one crypto for another.

  • Go to "Trade" on the left panel.
  • Choose the pair you would like to trade between and then type or toggle the amount to trade.
  • If you are happy with the trade details displayed, press "TRADE".
  • You will need to follow the prompts on your KeepKey to sign the transaction.
  • Once finalized, you will see your balance reflect the correct amount.

9. Settings

The "Settings" page will reflect the various settings regarding your account. Here, you can change your default currencies, view details, and manage your paired wallets.

  • Go to "Trade" on the left panel.
  • Choose the pair you would like to trade between and then type or toggle the amount to trade.
  • If you are happy with the trade details displayed, press "TRADE".
  • You will need to follow the prompts on your KeepKey to sign the transaction.
  • Once finalized, you will see your balance reflect the correct amount.

10. Support

If you still need assistance using our platform, you can access our Help Center by clicking the blue "Support" button.

Please Submit a Request with any questions or feedback you have.